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In a fiercely competitive world, organizations are
constantly looking for fresh insights and making endeavour
to improve their skills and competence to acquire
and maintain the competitive edge. While technology,
resources and machinery can be managed with relative
ease, the people variable remains the focal point
for business leadership. Research indicates that mere
possession of high IQ does not guarantee superior
performance and success. There is definite evidence
to suggest that Emotional Intelligence plays a crucial
role in creating a winning edge. It has significance
in dealing with customers/clients, suppliers, followers
and in developing conflict free enthusiastic work
environment. Emotional Intelligence is required by
leaders in all areas of operation.
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