1. Project Identification Process

2. Data Collection

  • Measurement of current performance
  • Data collection & analysis
  • Quantification of base line performance

3. Diagnosis

  • Identification of high level causes
  • Root cause analysis
  • Validating root causes

4. Remedy

  • Identification & selecting best solution
  • Validating the solution

5. Implementing Solution

  • Process for implementing solution
  • Tackling resistance to change

6. Benefits

  • Tangible
  • Intangible

7. Holding and Sustaining Improvement

  • Process for holding gains
  • Replicating of gains across organisation